Delivery Policy (Digital Goods)

Last updated: · Effective date:

1. What is delivered

Our products are digital goods only: revive credits (which let you continue a game after a game over while keeping your score) and play time (minutes added to your account). Products are described on the Revive Packs page. No physical goods, gift cards, or merchandise are sold on this website.

2. How delivery works

After your payment is authorized and confirmed, the revive credits and/or play time you purchased are credited electronically and automatically to your account — the same account you were signed in with at checkout. No download, activation code, or manual step is required on your side.

3. When it arrives

Delivery is immediate: in normal conditions your balance is updated within seconds of a successful payment. During rare payment-provider delays, delivery may take up to 60 minutes. If your purchase has not appeared after 60 minutes, follow the steps in Section 5 below.

4. How to verify your delivery

• Your current balances (revives and play time) are shown in the game HUD and on My Account;
• Every successful order appears in My Account → Order history with its order number, amount, and what was credited;
• A purchase confirmation is sent to the email address you entered at checkout.

5. If your purchase does not arrive

1. Refresh and re-sign-in. Sign out and back in, or reload the page — balances re-sync on login;
2. Check your payment confirmation. If your bank shows the charge as pending or declined, the credit is not issued until the payment is confirmed;
3. Wait up to 60 minutes for rare payment-provider delays;
4. Contact us. Email [email protected] with your order number (from your confirmation email or My Account) and a short description of the issue.

We respond within 1 business day. Once a missing delivery is confirmed, we credit the purchased goods to your account within 24 hours, or refund the order in full to the original payment method if you prefer — your choice.

6. Failed, partial or duplicate delivery

• If only part of your purchase was credited, we credit the missing remainder or refund its proportional value within 5 business days of your report;
• If you were charged twice for the same product, the duplicate charge is refunded in full within 5 business days of your report;
• If a payment fails or is declined, no goods are delivered and no balance is charged.

7. Refunds for undelivered goods

Any order that is paid but not delivered is fully refundable or fully creditable, at your choice, under our Refund Policy. Billing errors and disputes are handled in Section 9 of the Refund Policy.