Refund Policy

Last updated: · Effective date:

What this policy covers. All products sold on the Service are digital goods — revive credits (game continues) and play time (minutes), bought as fixed packs or flexible top-ups. No physical goods are shipped. For how purchases are delivered to your account, see the Delivery Policy.

1. Free trial first

Because every game is free to play for 10 minutes a day with no card required, you can always test the Service before paying. We encourage you to use the Free Trial before purchasing a plan or top-up.

2. 7-day full refund

You may request a full refund of any pack or top-up purchase within 7 days of the purchase date, provided you have not substantially used the pack (for example, used most of the revives or played most of the bonus time). This is our voluntary policy and is in addition to any rights you may have under applicable law.

3. Top-ups & revives — unused balance

Revives and top-up minutes never expire, so unspent balance keeps its full value. If you request a refund within 7 days of a top-up purchase, we refund the full amount of any unused revives and top-up minutes purchased in that transaction. After the 7-day window, top-up purchases are generally non-refundable unless required by law, because the balance remains available to you indefinitely.

4. No automatic renewals

All packs and top-ups are one-time purchases — nothing renews automatically, and your card is never charged without a new, explicit purchase. If you ever see a charge you did not authorize, contact us and we will refund it in full immediately.

5. How to request a refund

1. Email [email protected] from the email address on your account; or
2. Write to , ; and
3. Include your order number (found in My Account → Order history) and the reason for the request.

We respond to every refund request within 2 business days.

6. Processing time

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or payment provider. Card refunds are processed by our payment provider and returned to the same card. We never refund to cash or to a different card.

7. Exceptions

• Plans that have been substantially used beyond the 7-day window are generally not refundable, except as required by law;
• Top-up minutes that have been spent are not refundable; only substantially unused minutes qualify;
• Abuse of the refund policy (repeated buy-and-refund patterns) may result in refusal of future refunds and termination of the account;
• Chargebacks filed without first contacting us may delay account reactivation. Please reach out first — we would rather refund you directly.

8. Your rights

Nothing in this policy limits your statutory rights under the laws of your state of residence. If you believe a refund is required by law, contact [email protected] and we will review your request.

9. Billing errors & disputes

• If you see a charge you do not recognize, an incorrect amount, or a duplicate charge, email [email protected] within 60 days of the statement date and include your order number;
• We acknowledge billing-error reports within 2 business days and correct confirmed errors within 5 business days — either by refunding to the original payment method or by crediting the missing goods to your account;
• If goods you paid for were not delivered, we re-credit them or refund the order in full (see the Delivery Policy);
• Please contact us before filing a chargeback with your bank — we resolve valid disputes faster than a chargeback cycle. Accounts with unresolved chargebacks may be suspended pending resolution.